Welcome to Colours by Shannon!
These Terms and Conditions outline the rules and regulations for using our website and services.
By accessing this website, you agree to be bound by these Terms. If you do not agree with any part of the terms, please discontinue use of our website.
General Information
Colours by Shannon is an online retailer of nursery art prints and hand-painted glassware based in Ireland. Our registered address is 6 Highfield, Tramore, Waterford, Ireland. For inquiries, please contact us at hello@coloursbyshannon.ie.
Intellectual Property
All content on this website, including but not limited to images, text, logos, and designs, is the property of Colours by Shannon and protected under Irish copyright laws. You may not use, reproduce, or distribute any content without our express written permission.
Product Information
Descriptions:
We strive to ensure all product descriptions and images are accurate. However, slight variations in colour or design may occur due to display differences or product updates.
Pricing:
All prices listed on our site are in Euros (€) and include VAT. We reserve the right to change prices without prior notice.
Availability:
We cannot guarantee the availability of all items. If a product is out of stock, we will inform you as soon as possible.
Orders and Payment
By placing an order on our website, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel orders if fraud or unauthorised activity is suspected.
Accepted Payment Methods:
- Credit and debit cards
- PayPal
- Direct Bank Transfer (For deposits and full payments where applicable – details provided at checkout)
Hand-Painted Glassware: Deposits, Payment Terms & Care Instructions
Deposit & Payment Terms
All orders for hand-painted glassware require a 20% non-refundable deposit to secure the booking.
The deposit amount of 20% will be communicated at the time of ordering and must be paid via Direct Bank Transfer or Payment Link provided by email post-purchase.
Orders will not be confirmed until the deposit has been received.
The remaining balance must be paid a minimum of 3 weeks before the given wedding or event date, with payment options including Direct Bank Transfer, and Payment Link.
Customers must agree to these Terms and Conditions by ticking the acceptance box at checkout.
Care Instructions for Hand-Painted Glassware
Each hand-painted glass is a decorative piece designed for occasional use and must be handled with care.
DO NOT place the glass in a dishwasher.
DO NOT scrub or clean the painted areas harshly.
TO CLEAN gently wipe the rim and the inside of the glass with a soft cloth, preferably dry or slightly damp.
DO NOT apply excessive moisture on painted areas or leave water run over the painted surface.
These care instructions are provided in a care card included with every order and are also available here for reference.
Colours By Shannon is not responsible for damage caused by improper care, including dishwasher use, harsh cleaning, or excessive handling of the painted surface.
Shipping and Delivery
Please refer to our Refund and Shipping Policy for details on shipping rates, delivery times, and any applicable international customs duties or taxes.
Returns and Refunds
Our Returns and Refunds policy is guided by Irish consumer protection laws, allowing customers a 14-day cooling-off period to return goods purchased online, with certain exceptions (e.g., custom orders, digital downloads). For full details, see our Refund and Shipping Policy.
Limitation of Liability
To the fullest extent permitted by law, Colours by Shannon shall not be liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, our website or products. Our total liability in any matter shall not exceed the total amount paid by you for the products ordered.
User Responsibilities
- When using our website, you agree to:
- Provide accurate information in all dealings
- Not engage in any fraudulent or unlawful activity
- Not interfere with the operation of the website or its security features
- We reserve the right to suspend or terminate access for any user who violates these terms.
- Privacy and Data Protection
We are committed to protecting your privacy and complying with Irish and EU data protection laws, including the GDPR. For more information on how we handle your personal information, please review our Privacy Policy.
Governing Law
These Terms and Conditions, and any disputes arising out of or related to your use of our website, shall be governed by and construed in accordance with Irish law. The Irish courts will have exclusive jurisdiction over any legal proceedings.
Changes to Terms
Colours by Shannon reserves the right to amend these Terms and Conditions at any time. We will notify users of significant changes through updates on our website. By continuing to use our services after any changes, you agree to the revised terms.
Contact Us
For questions or concerns regarding these Terms and Conditions, please reach out to us at hello@coloursbyshannon.ie.