Privacy Policy

Last Updated: 30/10/2024

Welcome to Colours By Shannon! This Privacy Policy explains how we collect, use, and protect your personal information when you visit and make a purchase from our e-commerce store. We are committed to respecting and safeguarding your privacy rights under Irish law and the General Data Protection Regulation (GDPR).

1. Who We Are

For the purposes of data protection law, Colours By Shannon is the Data Controller of your personal information. 

Contact Information:

Colours By Shannon
Email: hello@coloursbyshannon.ie
Tramore, Waterford 

2. Information We Collect

To provide our services, we may collect the following types of personal information:

• Personal Information: When you make a purchase or attempt to make a purchase, we collect your name, billing and shipping address, email address, phone number, and payment details.

• Device Information: We collect data about the device you use to access our site, including IP address, browser type, and cookies installed on your device.

• Order History and Preferences: Information about your orders, product preferences, and feedback, where applicable.

3. How We Use Your Information

We only use your personal information in accordance with GDPR principles. Uses include:

• Order Fulfillment: Processing, shipping, and delivering orders; communicating with you regarding purchases and support.
• Marketing: Sending you updates and promotional offers, with your consent. You can withdraw consent at any time.
• Website Improvement: Analyzing user trends to improve website functionality, products, and services.

4. Legal Basis for Processing

Under GDPR, we process your personal data on several legal bases:

• Contractual Necessity: To fulfill orders and provide our services.
• Consent: For marketing communications, when you have given your explicit consent.
• Legitimate Interests: For website performance analysis and fraud prevention.

5. Sharing Your Information

We only share your information under strict conditions:

• Service Providers: With third-party vendors (e.g., payment processors, couriers) necessary for providing our services. These providers have data processing agreements to ensure they protect your data.
• Legal Obligations: To comply with legal or regulatory requests if required by Irish law.

6. Retention of Data

We retain personal data only as long as necessary for the purpose it was collected or as required by law, such as for tax and accounting records.

7. Cookies and Tracking

We use cookies to enhance your browsing experience and gather information about site usage. Cookies can be managed through your browser settings, although disabling them may impact site functionality.

8. Security Measures

We are committed to keeping your personal information secure, using industry-standard security measures to prevent unauthorized access or disclosure.

9. Your Rights Under GDPR

You have rights regarding your personal information, including:

• Access: Request access to the personal data we hold about you.
• Correction: Correct any inaccurate or incomplete information.
• Deletion: Request deletion of your data, subject to legal requirements.
• Restriction: Limit the processing of your personal information under certain conditions.
• Data Portability: Obtain a copy of your data in a commonly used format.
• Objection: Object to processing, including for direct marketing purposes.

To exercise these rights, please contact us at hello@coloursbyshannon.ie.We may need to verify your identity before proceeding with your request.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or regulatory obligations. Changes will be posted on this page, and where significant, we will notify you directly.

11. Complaints

If you believe your rights have been violated, you have the right to file a complaint with the Data Protection Commission (DPC), Ireland’s independent supervisory authority.

Data Protection Commission (DPC)
Website: https://www.dataprotection.ie
Phone: +353 57 8684800

Thank you for trusting Colours By Shannon. We are dedicated to safeguarding your personal information and ensuring transparency in our practices.